Location: Colgate Ave, West Hollywood, CA 90048
Service: built-in Kitchenaid refrigerator KSSC36FMS01 repair
Issue: Compressor works, but the refrigerator does not cool
🔍 Initial: The customer reached out and explained:
“The refrigerator lights are working, the freezer bottom is cold, but the refrigerator compartment and freezer top stay warm.”
Our technician, Stan, responded to the call and fixed the refrigerator right away.
🛠 Diagnostic Findings
During the inspection, we discovered multiple issues:
- Condenser fan was not running
- Evaporator fan was not operating
- Air damper was stuck in the closed position
- The control panel display was glitching (numbers randomly flashing and jumping)
These combined symptoms are signs of a failing
main control board.
🔧 The Repair
Stan replaced the
main control board (motherboard) and performed full system testing:
Component | Before Repair | After Repair |
Condenser fan | ❌ Not running | ✅ Running normally |
Evaporator fan | ❌ Not running | ✅ Proper airflow restored |
Air damper | ❌ Closed (stuck) | ✅ Opens and closes correctly |
Control panel | ❌ Numbers jumping | ✅ Stable controls |
After installation, the refrigerator immediately returned to proper cycling.
✅ Result: Temperature stabilized in 12 hours
- Airflow restored
- Control panel responsive
- Customer satisfied
If your
built-in KitchenAid, Sub-Zero, or Viking refrigerator stops cooling, don’t wait — early diagnostics can prevent sealed system damage.
Need refrigerator repair?
📞 Call or text to schedule service:
+1 (213) 761-5757or book online